Returns

Returns & Refunds

We sell food, and food can't be resold once it leaves our shelves — so we don't accept returns. What we do instead: if anything arrives broken or damaged, we refund it.

Effective August 2026
No returns On food items
48 hours To report damage
Photos Required as proof
14 days To receive a refund

01Our Returns Policy

Maghribi Market does not accept returns on food and consumable items. Once a food product has left our facility, we have no way to verify how it has been stored or handled, and we will not resell it to another customer. This is a food-safety requirement, not a preference.

The one exception: if your item arrives broken, damaged, or spoiled, it is covered. See section 02.

02Damaged or Broken Items

If something in your order arrives broken, leaking, crushed, or otherwise damaged in transit, we will refund it. You do not need to send the item back to us.

To be eligible, you must report the problem within 48 hours of delivery and include photographs showing the damage. Reports made after 48 hours cannot be verified against the carrier's delivery record and may not be eligible.

03How to Report a Problem

Email support@maghribimarket.com within 48 hours of delivery with the following:

1

Your order number

Found in your order confirmation email.

2

Clear photos

The damaged item, plus the outer packaging it arrived in.

3

A short description

What's wrong, and which items in the order are affected.

Please keep the item and its packaging until your claim is resolved. We may need additional photographs to file with the carrier.

04Refunds

Once your claim is approved, your refund will be issued within 14 days to the original payment method used at checkout. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Refunds cover the value of the damaged items. Where an entire order is affected, the shipping charge is refunded as well.

05What Isn't Covered

The following are not eligible for a refund:

  • Items reported more than 48 hours after delivery
  • Claims submitted without photographic evidence
  • Products opened or partially consumed, where no damage is present
  • Dissatisfaction with taste, scent, or personal preference
  • Packages undelivered or returned due to an incorrect address at checkout
  • Delays caused by the carrier, weather, or other circumstances outside our control

Address accuracy and carrier delays are covered in our Shipping Policy.

06Order Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once a package has shipped, it can no longer be cancelled — but if it arrives damaged, the policy above applies.

07Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be published on this page along with the updated effective date. We encourage customers to review this policy periodically before placing an order.

Something Arrive Damaged?

Email us within 48 hours with your order number and photos, and we'll take care of it.

support@maghribimarket.com