Returns & Refunds

Maghribi Market does not accept returns on food and consumable items. Once a food product has left our facility, we have no way to verify how it has been stored or handled, and we will not resell it to another customer. This is a food-safety requirement, not a preference.

If something in your order arrives broken, leaking, crushed, spoiled, or otherwise damaged in transit, we will refund it. You do not need to send the item back to us.

To be eligible, you must report the problem within 48 hours of delivery and include photographs showing the damage. Reports made after 48 hours cannot be verified against the carrier's delivery record and may not be eligible.

Email support@maghribimarket.com within 48 hours of delivery with the following:

1. 1

   Your order number

   Found in your order confirmation email.

2. 2

   Clear photos

   The damaged item, plus the outer packaging it arrived in.

3. 3

   A short description

   What's wrong, and which items in the order are affected.

Once your claim is approved, your refund will be issued within 14 days to the original payment method used at checkout. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Refunds cover the value of the damaged items. Where an entire order is affected, the shipping charge is refunded as well.

The following are not eligible for a refund:

• Items reported more than 48 hours after delivery
• Claims submitted without photographic evidence
• Products opened or partially consumed, where no damage is present
• Dissatisfaction with taste, scent, or personal preference
• Packages undelivered or returned due to an incorrect address at checkout
• Delays caused by the carrier, weather, or other circumstances outside our control

Address accuracy and carrier delays are covered in our Shipping Policy.

Orders can be cancelled for a full refund at any time before they are dispatched. Once a package has shipped, it can no longer be cancelled, but if it arrives damaged, the policy above applies.

We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be published on this page along with the updated effective date. We encourage customers to review this policy periodically before placing an order.